Common questions
Ordering, availability, and delivery
Straight answers about how requests work, how availability is confirmed, and how mounts travel to your door.
Ordering and payment
How the order request works
Every specimen is its own piece, so each request is confirmed individually before any payment is arranged.
How do I place an order?
Add the specimen to your cart, then complete checkout with your contact details and chosen payment method. We receive the full order and reply to confirm.
Is a listed piece still available?
Availability can change, so the listing reflects currently active specimens. We confirm availability by reply before payment is requested.
Which payment methods can I use?
Choose Zelle, Chime, Cash App, Apple Pay, Wire Transfer, or Crypto at checkout. We follow up with the payment details for your selected method.
Shipping and delivery
Packaging and transit care
Natural pieces are delicate, so each one is packed with care and sent with insured delivery.
How are pieces packaged?
Each specimen is wrapped and cushioned to protect fine details, surface texture, and mounting during transit.
How long does delivery take?
Timing depends on your location and carrier. We share tracking details once the piece ships and confirm the expected window with you.
Is delivery insured?
Shipments are sent with insured delivery so that delicate natural pieces are protected in transit from our hands to yours.